V8RACE VOUCHER TERMS AND CONDITIONS

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Booking Changes and Cancellations
Once you have made a booking, cancellation charges may apply if you are unable to attend. Requests to change or cancel a booking within 7 working days of the confirmed date will result in the forfeiture of the booking and incur a $30 rebooking fee.  V8 Race Experience do not own or control the venues they operate on. Event dates are subject to change without notice by the venue owner and V8 Race Experience will endeavour to provide alternative dates should this situation arise.

V8Race Experiences are subject to availability so it is advisable to book at least 8 weeks in advance. Longer advance bookings are recommended for peak times including weekends and holidays.  Weekend dates are at the discretion of Venue owners and their availability is not controlled by V8 Race Experience and cannot be guaranteed.

Redeeming Your Voucher
Your voucher is required for redemption on the day of your drive. If you are unable to supply your voucher on the date a credit card number may be requested and held for a period of two weeks awaiting the voucher to be mailed to the V8Race Experience office. Should the voucher not be received, V8Race Experience have the right to debit your card for the equivalent transaction amount for the retail cost of the experience.

Vouchers
Your voucher will be valid for twelve months from the date of purchase. V8Race Experience will not reissue lost vouchers. 

Venues
If for any reason your selected venue or experience was withdrawn we would make our best efforts to provide your experience through an alternate venue, if this is not suitable you can obtain a refund once the voucher to sent back and received by V8Race Experience office.

Experience Descriptions
You can contact our customer service team for clarification on any experience. The information supplied is correct at time of publication; however it is abbreviated and may change slightly from time to time without notice.

Transportation
All experiences unless expressly mentioned in the experience details are supplied excluding transportation to and from relevant venues.

Experience Pictures
The pictures are used as an indication only of the experiences. The venues, vehicles, settings, and equipment may vary.

Session Lengths
Session lengths are an indication only of the time you will be at the venue. At most venues you will take turn with other customers and waiting time may be involved of two to three hours. This may be extended due to rain or change in track conditions.

Restrictions
V8Race Experience provides all information regarding any restrictions that may apply i.e. minimum age, weight, health or any other restriction. Please read through the online information sheet and the Indemnity form.

Disability
Certain V8Race Experiences supplied may be unsuitable or require alternate arrangements for individuals with a disability. We are happy to make any such practicable arrangements on your behalf. Please make us aware of any such disability prior to your selection of purchase.

Vehicles
The V8Race cars are purpose built and are not V8Supercars.  Ford and Holden V8Race cars are available on the day but due to demand, you may incur delays for a particular brand. Every effort is made to have an Automatic vehicle available on the day but cannot be guaranteed.  

Weather or other factors causing disruption or cancellation
V8Race Experiences are subject to weather conditions. Rain will cause delays and may result in the cancellation of the event.  It is recommended that you contact the Weather check phone for track and weather conditions prior to leaving home. The message is updated at 7 am of the day of the event.  In the event that you are not able to participate on the day due to weather or other delays, obtain a rebook pass at the track reception to reschedule without incurring a rebooking fee. The rebook pass is only available to participants that are in attendance on the day.

V8Race Experience relies on a range of other parties, including but not limited to sports governing bodies, venue owners, event organizers and permit providers, local councils and state government  departments, insurance providers, safety officers and medical personnel, to enable their events to be staged.  V8Race Experience cannot control the actions of third parties upon which V8Race Experience relies to conduct its activities.  V8Race Experience is not liable for any costs or damages incurred by customers in relation to event postponement or cancellations.  If V8Race Experience cannot deliver the purchased experience it will refund the price paid for the experience by its own customers.  V8Race Experience is not liable for any additional travel, accommodation or any other costs incurred by participants, their family and friends attending any scheduled V8Race Experience events.

Complaints
If you are unsatisfied with your V8Race Experience, please bring it to the attention of the event management on the day. It is important you do this so that both parties have immediate access to a solution. Our ability to fix any issues after the day is often limited.

Agent
V8Race Experience uses a number of agents to supply our product and any purchases through these agents are subject to their conditions and not the conditions of V8 Race Experience. It is recommended that you read the terms and conditions of those agents with regard to refund or voucher expiry dates.

Liability
V8Race Experience has no liability for any damage or loss caused by any negligent omission or act of any service or third party. V8Race Experience has no liability for any act, default or omission, whether negligent or otherwise, of any service provider. Where V8Race Experience’s liability cannot be excluded, such liability is limited to the value of the voucher purchased.

Indemnity Form
As per all action events an indemnity form providing your willful participation must be completed on the day of your event. For a copy of this form please see attachment (Indemnity form).

Refunds
A full refund less a $30 administration fee will be credited to you if you cancel after purchasing. No refunds will be offered on expired vouchers. Purchases through booking agents incur additional refund fees. Chrisco purchasers must contact Chrisco directly for refunds. Booked drives can be rescheduled any time prior to 7 working days before driving. Booking changes within 7 working days are subject to a $30 rebooking fee.